- total cost of interpreting services in the last 2 years and the number of requests made
- total cost of translation services in the last 2 years and the number of requests made
- total cost of BSL interpreting in the last 2 years and the number of requests made
The total annual spend for interpretation and translation services for the last 2 financial years is as follows. We are unable to break this down by language /BSL
2018-19 £413,500
2017-18 £533,300
We are unable to provide the number of interpretation/translation requests that were made in 2017/18 and 2018/19 as this information is not recorded centrally and would require a manual search from each area of the Trust.
In this instance we would be relying on the exemption under Section 12 of the Freedom of Information Act 2000, as collating and providing this information would require more than 18 hours.
- Hourly cost of face to face interpreting services
All inclusive rate of £27 for a minimum of 1 hour to include travel related expenses
- Cost per minute of telephone interpreting services
50 pence per minute
- Breakdown of the top 10 most popular languages
The 10 most popular languages at the Trust are Urdu, Punjabi, Gujarati, Bengali, Polish, Arabic, Romanian, Russian, Mandarin and Lithuanian.
· How many video interpreting sessions were made last year for all languages, including British Sign Language?
250 Sessions
· Can you please provide details of your current provider(s) (company name, date contract was awarded)?
Current providers include;
· Capita Translation & Interpreting Limited
· Language Empire Ltd
· Language Line Services
· Language Line Solutions
· Sign Communications NW
The Trust utilises NHS Shared Business Services (NHS SBS) framework for interpretation services. Contract information is publically available from the NHS SBS website. Please visit https://www.sbs.nhs.uk/ica-interpretation-translation-services
· When are your current language service contracts with your incumbent(s) due to end?
As above, the Trust utilises NHS Shared Business Services (NHS SBS) framework for interpretation services. Contract information is publically available from the NHS SBS website. Please visit https://www.sbs.nhs.uk/ica-interpretation-translation-services
· Please can you provide the name, job title, email address and contact number for the person(s) responsible
· for awarding any contracts relating to these services
The Lancashire Procurement Cluster has responsibility for contracts. Should you wish to contact them, please call the Trust switchboard on 01254 263555 and ask to be directed to them.
· For managing the day to day running of the services
The Diversity and Inclusion Manager manages day to day running. Should you wish to contact this person, please call the Trust switchboard on 01254 263555 and ask to be directed to them.