Trust achieves best ever NHS Staff Survey results

Date: 07 March 2017

KM Web

East Lancashire Hospital NHS Trust (ELHT) achieved its best ever ranking for staff engagement, according to the national NHS Staff Survey results which are published today.

More than 3,500 ELHT staff completed the survey and the results demonstrate that, for the second year in a row, staff ratings have improved with the Trust maintaining its position in the top 20% of hospital Trust’s for staff satisfaction and engagement.

Areas in which East Lancashire Hospitals score significantly above the national average include:

  • Staff believe care of patients is the Trust’s top priority
  • Staff would recommend the Trust as a place to work or receive treatment
  • The Trust acts on concerns and feedback raised by patients and families
  • Staff satisfied with the resources and level of support available
  • Fewer staff having to work extra hours

Kevin McGee, Chief Executive of East Lancashire Hospitals NHS Trust, said: “I am delighted with the results of the latest NHS Staff Survey which shows that as an organisation we continue to improve the support we provide for our most important asset – our staff.”

“It is also a testimony that so many staff would recommend the Trust as a good place to work and be treated.

“The Staff Survey results are also excellent news for patients as we know that high levels of employee engagement and satisfaction directly and indirectly influence the quality of patient care and customer satisfaction in our hospitals and clinics.”

The annual NHS Staff Survey collects the experiences and opinions of NHS staff on a range of matters such as training, job satisfaction, quality of care provided to patients and work-related stress.

The results show that staff also ranked East Lancashire Hospitals highly for their opportunity to contribute towards improvements at work, effective team working and their confidence in reporting any unsafe clinical practice.

ELHT staff also agreed they would be happy for a friend or relative to use Trust services and that patient care is the top priority.

Kevin Moynes, Director of Human Resources & Organisational Development, said, “East Lancashire Hospitals places great importance on the views of our employees and year on year we seek to make improvements based on their feedback.”

The survey ran from September to December last year with a total of 3,524 staff completing it, a sharp rise of 9 per cent from the previous year to a record high 48 per cent and well above average for NHS hospital trusts in England.

The survey did highlight two areas for improvement. Feedback shows that the Trust ranked below average for staff receiving job performance appraisals and the number of staff who believe the Trust provides equal opportunities for career progression.

Kevin McGee continues: “Overall we are thrilled with these results and it is a great achievement to be recognised in the top 20% for many of the key findings, demonstrating further improvement from the ‘good’ scores we achieved the previous year.”

“We are not complacent as there is still more we can do, but this is extremely encouraging and our staff should be very proud of themselves for their hard work and commitment to our values which has helped improve our results.”

“A massive thank you has to go to all staff, in particular all those who took the time to complete the Survey.”

  • Summary:

    East Lancashire Hospital NHS Trust (ELHT) achieved its best ever ranking for staff engagement, according to the national NHS Staff Survey results which are published today.

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