Patients praise ‘brilliant’ A&E staff

Date: 16 March 2017

ED Team 2017

Hard-working staff at Royal Blackburn Teaching Hospital’s accident and emergency (A&E) department received almost overwhelming praise from patients during a visit by members of the independent watchdog, Healthwatch Lancashire.

Four Healthwatch Lancashire officers visited the A&E department in last December and January to survey patients and make sure their views about the hospital’s A&E department are acted on by hospital managers.

Highlights from the independent Healthwatch Lancashire report include: 

  • 97 per cent of patients surveyed were happy with the service received
  • Several positive comments about the A&E department’s nurse triage service
  • Admiration for the work of A&E doctors, nurses and North West Ambulance Service NHS Trust staff

ELHT Assistant Director of Patient Experience, Meg Davey said: “We take all feedback very seriously and strive to ensure all patients and visitors have a good experience when using the Trust’s services.”

“We are extremely proud that 97 per cent of patients surveyed were happy with the service they received in A&E. We work continuously to try and reduce patient waiting times and endeavour to make patients and families as comfortable as possible while they are waiting.”

Among the many positive patient comments were “I’ve had treatment and feel much better – the staff have been amazing”, “all staff are brilliant considering the pressure they are under” and “the ambulance service has been excellent and the A&E staff very helpful”.

"Our Emergency Department and Urgent Care Centres at Blackburn and Burnley hospitals continue to extremely busy,” adds Meg Davey. “But the public can help by choosing the right NHS service for the treatment they need.”

“For minor conditions such as cuts, grazes and sprains, stomach bugs and muscle/ joint pain, we would advise people to go to the Minor Injury Units at Rossendale Primary Health Care Centre and Accrington Victoria Hospital.

“The www.nhs.uk website also has advice from medical professional about thousands of health problems and every pharmacist is qualified to give medical advice."

  • Summary:

    Hard-working staff at Royal Blackburn Teaching Hospital’s accident and emergency (A&E) department received almost overwhelming praise from patients during a visit by members of the independent watchdog, Healthwatch Lancashire.

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